User Research & Testing

I like to understand the problem before solving it, and to test ideas with real people early and often.

• Ran Leonardo.Ai's first mobile user research, combining product data with an in-app survey. Founder demand for more helped kick-start the company's customer research practice
• Iterative user testing and beta testing for Opal's Departures Board
• Tested MyHousing concepts with community members
• Shadowing, interviews and journey mapping to shape a five-year CX roadmap