Design Operations

I set teams up with the processes, rituals and tools they need to do great work, at both a business-area and design-team level.

• Created design processes that raised the quality of design work across the team
• Built a careers skills matrix to support designer growth, in collaboration with other design leads
• Established regular team cadences
• Set up tools and processes for user research and testing
• Plus more, from improving ways of working at Mable to setting up design operations at Leonardo.Ai